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Welcome to 101-multimedia.com, operated by ONEOONE MULTIMEDIA CO LTD (bearing BRN C12113616 and VAT numbers: 27195721).
By accessing or using our website and services, you agree to the terms and conditions outlined here. Please read them carefully before placing any order.
All products and services displayed on 101-multimedia.com are considered an invitation to make an offer. Your order represents your “offer”, which we may accept or decline.
An order is only considered accepted once it has been:
Any emails sent before that stage (such as order or payment confirmation) do not constitute acceptance of your order.
To place an order, you may be required to create an account and provide accurate details. By registering, you agree to:
If you suspect unauthorized use of your account, notify us immediately via WhatsApp +230 5253 1101 (usually the fastest).
If you are ordering on behalf of a business or professional entity:
You have two options for placing orders:
The process will follow these steps:
Additional details:
⚠️ Important: Do not confuse billing and delivery addresses:
We strive to provide accurate pricing, but errors may occur. If a product is listed incorrectly:
If payment has already been made and the order is cancelled, an agent will contact you to arrange a refund. Refunds are processed within three (3) working days by bank transfer. No cash refunds are issued.
Prices may differ between our website and physical stores. In-store prices are updated immediately since products are on hand, while online prices may take longer to be updated by the webmaster. On rare occasions, this may result in a price difference between store and website.
Prices and availability remain subject to change without prior notice.
Tax refunds are available to customers holding a foreign passport.
Refund formalities can only be completed in-store at our Port Louis or Curepipe outlets, or online with in-store pickup.
Refund procedures cannot be completed remotely; they must be finalized on the spot at the point of collection or in-store counter.
Promo codes and discounts are subject to conditions.
As we have different tiers, if your tier eligibility was not clearly communicated to you, please contact us via our WhatsApp service at +230 5253 1101 (usually the fastest).
Stay tuned — our Digital Explorer Program is launching soon with more tailored rewards.
Standard delivery takes up to 3 working days.
Large items (e.g. televisions 50”+, pianos, and bulky appliances) may take 5–7 working days and require prior arrangement.
Store pickup is available at:
Our delivery service operates during the following hours:
Monday to Friday: 09:30 – 17:00
Saturday: 09:30 – 15:00
Sunday & Public Holidays: Not operational
⚠️ Deliveries may be rescheduled only once. Any further changes may result in cancellation of the order or additional charges.
Store pickup is available during the opening hours of our outlets:
101 Multimedia, Port Louis
Monday to Friday: 08:30 – 17:30
Saturday: 09:30 – 14:30
Sunday & Public Holidays: Closed
101 Home/Studio, Curepipe
Monday to Friday: 08:30 – 16:30
Saturday: 08:30 – 15:00
Sunday & Public Holidays: Closed
⚠️ Important: Please always wait for the “Ready for Pickup” email before coming to collect your order.
Orders for pickup are reserved for three (3) working days only. If not collected within this timeframe, the order may be cancelled.
Cash on Delivery is available under the following conditions: Hard cash (prior arrangement required).
Debit/Credit card (our driver will be equipped with a payment terminal).
Bank transfer (driver will confirm payment with our accounts team before releasing the order).
Cheques are not accepted.
⚠️ COD may not be available for high-value purchases or certain special-order products. In such cases, you will be informed before delivery.
We reserve the right to cancel orders at our discretion, including (but not limited to):
If your order is cancelled after payment has been received, we will notify you and arrange a refund. Refunds are processed within three (3) working days by bank transfer.
To ensure a top-quality customer experience, we perform quality checks before dispatch.
If a product fails our check, we may cancel all or part of the order.
In such cases, you will be informed, and a refund or replacement option will be provided depending on availability.
Customers may cancel their order before it has been processed or dispatched.
Once an order has been shipped or is ready for pickup, cancellations are no longer possible.
Refunds for valid cancellations are processed within three (3) working days by bank transfer. No cash refunds are issued.
We take fraud prevention seriously.
Fraudulent use of the website (including misuse of accounts, payment fraud, or false information) will result in cancellation of the order and may lead to account suspension.
We reserve the right to recover the cost of goods, collection charges, and legal fees from individuals or entities involved in fraudulent activity.
We also reserve the right to initiate legal proceedings for any fraudulent or unlawful use of the site.
All text, images, software, logos, trademarks, and content on this site are owned or licensed by 101-multimedia.com and are protected under copyright and trademark laws.
You may: Use the site for personal, non-commercial purposes.
You may not: Copy, reproduce, modify, distribute, or exploit the content for commercial purposes without prior written permission.
Most product images and content published on our website are:
Provided directly by suppliers,
Sourced from official product websites, or
Shared through official media kits.
As such, we cannot independently verify copyright ownership for all uploaded material.
If you believe your copyrighted content appears on our website:
Once we receive substantiated proof, we will promptly review and, if necessary, remove the content.
By using 101-multimedia.com, you consent to receive communications from us electronically.
We will communicate with you through:
These communications satisfy any legal requirement that such communications be in writing.
By using this website, you agree that:
While we make every effort to provide accurate information, 101-multimedia.com is not responsible for errors, interruptions, or inaccuracies in product descriptions, pricing, or availability.
We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our site or services.
Some product content (images, specifications, descriptions) is provided by suppliers, and we cannot be held responsible for variations or discrepancies.
You may encounter content that you personally find offensive, indecent, or objectionable. Accessing and using the site remains at your own risk.
Nothing in these Terms & Conditions limits your rights under Mauritian consumer protection laws.
You agree to indemnify and hold harmless 101-multimedia.com, its directors, employees, and agents from and against any claims, damages, liabilities, losses, costs, or expenses (including legal fees) arising from:
This obligation will survive the termination of your account or use of the website.
These Terms & Conditions are governed by the laws of the Republic of Mauritius.
Any disputes arising in connection with the use of this website, orders, or services will fall under the exclusive jurisdiction of the courts of Mauritius.
